On name technical support shall be obtainable on Saturday to make callbacks and handle any buyer related points.
Escalate and schedule unresolved issues to upper tier specialist or subject service technician. Identify and be taught acceptable software and hardware used and supported by the group. Perform hands-on fixes on the desktop stage, together with putting in and upgrading software, implementing file backups, and configuring techniques and functions.
Technical Support Specialists Â– Courteously field incoming assist requests from finish users. Document all pertinent finish user identification information, together with name, contact information, and nature of problem or concern. Build rapport and patiently elicit drawback particulars from help desk customers. Record, observe, and document the assistance desk request downside-fixing course of, including all successful and unsuccessful selections made, and actions taken, by way of to the final decision. Access software program updates, drivers, knowledge bases, and regularly asked questions resources on the Internet to assist in problem decision.
Develop help sheets and information base articles for inter workplace and end customers. Perform associated duties in keeping with the scope and intent of the position. Nova Property Management is a real estate firm specializing in residential property management.… Read More